Omi and the slap face employee

11 Oct

Have you ever had the feeling that some people are just horribly wrong for a particular kind of job?

Let me elaborate.

My German grandmother (Omi) is currently staying at my sister’s. At age 92 she managed to hop on a plane on her own and came for a visit. It always amazes me how powerfully motivating grandchildren, in her case great grandchildren really are.

Omi is not your typical grandmother. She is an elegant fashionista. She probably has more class of all the women in the family combined.

As my sister needed to buy me eldest niece a new pair of Converse sneakers we decided to meet up at the mall. Alex, Omi, Iliana & myself, almost 4 generations in a mall (my mom decided to opt out – my guess, she was in desperate need of some detox time).

As we were happily strolling around the shops and enjoying each others company, I overheard someone telling Omi off. I turned my head and saw her. A zero size, early 50s dressed like an early 20s devilish looking woman (think of Cruella but in the more fashionable version). You know the kind you want to slap in the face even before she opens her mouth. YES, that one.

I won’t lie. Her look & the way she ordered Omi NOT to unfold the trousers as they were all hanging there kind of did it for me. Alex looked at me and said: YOU GO. So I went. TOTALLY PREJUDICED and worked up I approached my grandmother. 3 seconds after her first nasty comment and before I managed to translate to Omi what she had just told her, she repeated the order in an even NASTIER WAY. Ohhhhhh, I was already boiling inside.

Me: She doesn’t speak Greek.

Her: I don’t care. She shouldn’t unfold the clothes.

Me: She doesn’t speak Greek. As she seemed pretty stupid, I decided to repeat the obvious.

Anyway. Don’t you have any respect for the elderly? This is not the way to treat customers.

Her: This is not the way to treat the manager.

HA. That was a first one. I wasn’t aware of the treating the manager right code of conduct. I surely come from another planet.

The argument continued in a similar fashion while she raised her voice. Finally, I decided to drag my grandmother away mumbling something about how I wonder that she still has her job with such an attitude.

Thankfully Omi understood only half of it and after a while I decided to let go of it myself.

Where has politeness gone?

Until next time












20 Responses to “Omi and the slap face employee”

  1. john October 11, 2013 at 8:52 am #

    We need urgently a new courses of CRM!in Greece

  2. Anonymous October 11, 2013 at 8:59 am #

    Customer service is a rare thing here…..customer abuse is common! I had something like that happen to me last week, I got rudely told off for picking up the tomatoes – but how else would I choose the ones I want!!! So I left the shop- well market stand! I won’t buy things from people who are rude to me- you would think they would know that too!!

    • wonderlandbytatu October 17, 2013 at 2:12 pm #

      I have this rule too. Especially when someone is rude to my children. I leave the shop and never look back.

  3. allangilmour October 11, 2013 at 9:28 am #

    “The lads” and myself, from the blog of the same protagonists, enjoyed reading your post. Courtesy is indeed, a thing of the past in our modern world.
    Sir WInston says the only thing one can do is too not waste ones energies upon such people and incidents. They are just not worth it.
    The three of us send all the best wishes from the Black Forest of Germany.
    Schöne Grüße an die Oma!

    • wonderlandbytatu October 17, 2013 at 2:19 pm #

      You are right. It really is such a waste of energy. I just keep wondering how these people chose that line of work, where people skills are a must! Thank you very much for all your Schwarzwald wishes! Ich werde die Grueße an sie weitergeben 😉

  4. Elina Zambounis October 11, 2013 at 11:40 am #

    Politeness has long gone down the drain, along with respect and empathy.
    How long has it been since you last drove in this country??
    The last two “recessed” years have caused the deepest recession in peoples humane feelings. Hence the “Golden Dawn” syndromes…
    They have actually become beasts, wild ones might I add..
    And the hardest thing of all is to stay away of this highly contagious disease…and not become one of them.
    So for me every time one has an encounter with a beast as such, just turn around and forgive them for the so little beautiful things they can feel.
    It’s difficult, but to me it’s the only way to keep you sane and with enough positive energy levels!

    • Elina Zambounis October 11, 2013 at 11:41 am #

      oh! and next time…opt for some e-shopping instead! 😉

      • wonderlandbytatu October 17, 2013 at 2:21 pm #

        I didn’t really care for the shopping, I just wanted to see Omi

    • wonderlandbytatu October 17, 2013 at 2:21 pm #

      Driving in this country is one of the things I truly hate about living in Greece.
      Yes, you are right, in order to keep one’s sanity, one has to look away.

  5. ramblingsfromamum October 11, 2013 at 12:28 pm #

    Especially with younger ones (and I apologise if I offend) common courtesy is lacking. Though tonight we went to dinner with Pop and Mum. We went to a Chinese Restaurant and in the Asian culture they honour their elderly. One of the young waitresses, came up and held the door open as it took Pop a great deal of time to get through, turn, walk down the two steps. This young girl stayed there until we were safely near the car and wished us goodnight. This made me proud of the young ones. I would have grabbed said clothes person – no matter what age by the scruff of her scrawny neck and tossed her… but that’s just me… xxx

    • wonderlandbytatu October 17, 2013 at 2:40 pm #

      I don’t understand rude. I understand someone having a bad day but that was just plain rude. I gave her the chance to be polite the second time around but she just kept on putting my grandma down. You know what? If you manage to let it go, you are much better off, the only downside is that the other person doesn’t realize the damage she/he is doing until its too late. I am glad your Pop god a better treatment. xxx

      • ramblingsfromamum October 17, 2013 at 2:43 pm #

        Thank you sweet – no NO excuse for rude from anyone at any time – we are all human beings – give and take – live- let live..don’t worry Karma will smack her backside hard 🙂

  6. lahacienda October 11, 2013 at 1:11 pm #

    Typical behavior in shops – though I find it is getting rarer in post-crisis Greece. I know it’s easier to just let it pass, but if rudeness exceeds a certain level, I would contact the company itself and make an official complaint. That would alter that tone in her voice for sure.

    • wonderlandbytatu October 17, 2013 at 2:46 pm #

      We will get there sometime. I hope. I am not sure I will still be alive when that happens (hint hint).

  7. October 11, 2013 at 2:20 pm #

    Sounds like you were ready to kick her ass.
    Not cool -to treat elderly like that. Also not the way you treat the manager – huh? What about how to treat a customer?

    • wonderlandbytatu October 17, 2013 at 2:48 pm #

      Yeap, just about ready to kick some ass, when I realized that I didn’t want to spoil my grandma’s morning stroll in the shops. She was so happy.

      • October 17, 2013 at 3:51 pm #

        Nice of you.
        You can always go back and kick her ass.
        Is it obvious I have been spending a lot of time in an inner city school?

      • wonderlandbytatu October 17, 2013 at 3:54 pm #

        yes, pretty obvious my friend.

  8. elpida October 18, 2013 at 9:54 am #

    unfortunately, i cannot hold myself from getting mad about similar incidents and i usually answer to those rude people in a bad way…i cannot stand any rudeness!!!!! It’s a gift if someone manages not to spoil his/her day….i am not that kind of person…i usually spoil my day and mumble…..Thanks GOD in country side…where i live…people are more kind….they are obliged to be due to the fact that they care of the image they will create and carry for the rest of their lifes!!haha!!

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